Frequently Asked Questions
Everything you need to know about GORAL craftsmanship and services.
What is the typical shipping time for an order?
Standard shipping usually takes 3-5 business days within the domestic region, while international deliveries may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What materials are used in GORAL products?
We pride ourselves on using premium, sustainably sourced fabrics and high-grade leathers to ensure durability, comfort, and a luxury feel in every piece.
Do you offer international shipping?
Yes, GORAL ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order status?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.